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Terms and Conditions

  1. You are purchasing tickets for either day admission to CONKERS or an event at CONKERS.
  2. Event tickets cannot be exchanged for another event and the tickets can only be purchased up to five days before an event (to ensure you receive your ticket in the post).
  3. Cancellation after placing your order - you have up to seven days or up to the date of your visit (whichever is sooner) to cancel tickets purchased for CONKERS after placing the order. Please note no refund can be made after the date of your visit. You can cancel your order by writing, emailing (info@visitconkers.com) or faxing (01283 210321). Please note each ticket purchased has a unique code which will be checked on entry to CONKERS.
  4. Tickets to events may be purchased up to five days prior to an event date but cannot be cancelled and are not refundable within five days of the concert / event date.
  5. Once we have received payment CONKERS will confirm acceptance of your order by email. For general day admissions to CONKERS please print this email and hand it into the Reception Team at the Discovery Centre to enter CONKERS. If you booked a ticket for an event this will be posted to the address provided by First Class mail within two working days (if you do not receive your order within four working days please contact CONKERS).
  6. If the tickets become unavailable CONKERS will refund your money.
  7. Liability - should an event be cancelled your money will be refunded.
  8. The country of the Merchant's domicile is the United Kingdom and transactions are in British Pounds Sterling.
  9. Planning Solutions Limited is the operating company of CONKERS and Planning Solutions Limited's name will appear on your bank or credit card statement. Planning Solutions Limited's VAT number is: 673 713 717.
  10. If you would like to speak with our Customer Services team please telephone 01283 216633 or write to CONKERS, Rawdon Road, Nr Swadlincote, S. Derbyshire DE12 6GA.
  11. CONKERS will retain a copy of your purchase.
  12. By purchasing these tickets you are accepting our full terms and conditions which are available on request.
  13. When you visit Conkers please hand your ticket in at the Discovery Centre reception. Many thanks.