Terms and Conditions

Legal Disclaimer

Please read through the Terms. If you do not agree with the Terms, do not use this website. If you do use the website, your conduct indicates that you agree to be bound by the Terms.

Copyright Notices

Unless otherwise specified the copyright in the contents of all the pages in this website are owned or licensed to CONKERS (Planning Solutions Limited, the operating company of CONKERS).

• Except as stated below, the contents of this website may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior express written permission from Planning Solutions Limited.
• You may not distribute, display or copy any of the contents of the pages contained in this website to third parties.
• You may print or download to disk the contents of an individual page of this website for the purpose of private and personal non-commercial use.
• The pages contained in this website may contain technical inaccuracies and typographical errors and CONKERS / Planning Solutions Limited accepts no liability for the accuracy or completeness of the information contained on this website or for any claims or losses of any nature arising directly or indirectly from use of, or reliance on, such information.
• The information in these pages may be updated from time to time and may at times be out of date.

Ticket Purchase

1. You are purchasing tickets for either day admission to CONKERS or an event at CONKERS.

2. Event tickets cannot be exchanged for another event, please book online tickets in advance to avoid disappointment (It can take up to one full day for you to receive your tickets after purchasing online or it could drop into your junk file)

3. Cancellation after placing your order – To reschedule tickets purchased for CONKERS after placing the order please get in contact with us. Please note no refund can be made after the date of your visit. You can cancel your order by emailing (info@visitconkers.com) only, this does not include a refund. Please note each ticket purchased has a unique barcode which will be scanned on entry to CONKERS.

4. Online tickets to events may be purchased up to one day before an event but cannot be cancelled and are not refundable prior to the concert / event date or after the event has taken place. Transferring of tickets is possible up 5 days prior to the event.

5. Once we have received payment, CONKERS will confirm acceptance of your order by email. For general day admissions to CONKERS please print this email and hand it into the Reception Team at the Discovery Centre to enter CONKERS. If you booked a ticket for an event an e-ticket will be sent to your email address (if you do not receive your order within four working days please contact CONKERS).

6. Liability – should an event be cancelled or if the tickets become unavailable CONKERS will refund your money. (This can take on average 30-60 days)

7. In order to cover the total cost of providing you this service we charge a fulfilment fee of 20p. This fee contributes to the cost of delivering tickets by defraying certain costs incurred in satisfying your order. This fee is non-refundable.

8. The country of the Merchant’s domicile is the United Kingdom and transactions are in British Pounds Sterling.

9. All tickets purchased include VAT. Planning Solutions Limited is the operating company of CONKERS and Planning Solutions Limited’s name will appear on your bank or credit card statement. Planning Solutions Limited’s VAT number is: 673 713 717.

10. If you would like to speak with our Guest Services team please telephone 01283 216633 email info@visitconkers.com or write to CONKERS, Rawdon Road, Nr Swadlincote, S.Derbyshire DE12 6GA.

11. CONKERS will retain a copy of your purchase.

12. By purchasing online tickets for Conkers general admissions or events you are accepting our full terms and conditions which are available on request.

13. When you visit Conkers as a day visitor please hand your ticket in at the Discovery Centre reception. Some events are also based at our Waterside Centre (including Winter Wonderland) these tickets should be handed to a team member upon arrival, so please double check the location on your tickets.

14. Carers can enter for free with a valid carers card to be shown as identity on entrance (Receipt of DLA or Carer’s Badge must be shown). Tickets for Carers are not needed to be purchased online but if you are a part of a larger party, please inform us in advance to ensure we are able to accommodate with our capacity for the visit. If there are 2 carers (2:1) one carer must be paid for.

15. If you, or any of your party do not have your ticket upon arrival to an event, CONKERS witholds the right to refuse entry until a valid ticket is presented to our team.

16. Gift Aid is enquired for with some of our transactions here at CONKERS on behalf of The National Forest Company. More information for this can be found at the bottom of our Terms and Conditions Page.

17. When purchasing a voucher from CONKERS, this holds no natural cash value and cannot be redeemed against special offers and can be removed from distribution without warning. A voucher will expire 365 days from purchase and renewals can be sought after by contacting us on info@visitconkers.com
We hope you enjoy your visit to Conkers.

Conkers Membership Terms & Conditions

By taking out a membership for Conkers you are agreeing to the following terms and conditions:

• The membership pass scheme is subject to change and review.
• All membership passes remain the property of Conkers.
• Conkers withholds the right to amend the terms and conditions at any time. This will be communicated to members via email or can be requested at any time from our team.
• The annual membership is valid for one year and is a non-refundable agreement from the date of purchase.
• When you grant us permission, your email address will be used so that we can email you news items and special exclusive offers. Don’t forget you can always unsubscribe.

Who is it valid for?

• It is only valid for the persons who are named on the card and this is non-transferable. You may be required to show additional photo ID.
• Your card must be shown on each visit to avoid paying admission in full. Should you have someone with you who is not named on the card they will be required to pay the full admission price.
• Conkers is a family attraction, to make sure everyone has a great time, any person whose behaviour is deemed inappropriate or does not comply with these terms and conditions will have their membership withdrawn.

What is it valid for?

• The general membership allows unlimited daytime admission into Conkers during our standard opening times for one calendar year from the date of purchase. (Individual Schools and Corporate Passes are not included with this)
• Normal opening hours are published on our website.
• From time to time our opening dates and times of our venues may vary. In these instances, the full or part value of the membership will not be refunded, nor will any compensation be payable if any activity is no longer available or part of the attraction is removed, closed for an event or otherwise.

When can’t I use my card?

• Evening events are excluded from the membership pass. You may as members receive a discount on the entry prices of some of these, which will be advertised on our website accordingly.
• Other separately ticketed events may also be excluded from the membership pass.
• Unless stated otherwise, a membership pass cannot be used in conjunction with any current event, promotion or discount offer.
• If coming to Conkers as a pre-booked party guest/school/group booking, unfortunately your pass cannot be used. Evening events and Winter Wonderland are excluded from this gesture.

What if I lose my card or want more than one?

• If you lose your card a new one can be issued on payment of an administration fee. This fee also applies should you wish to have more than one card.
• Photocopied or damaged cards will not be accepted.

When taking out a Membership…

• You can only upgrade your day ticket to a membership on a like for like basis. For your admission to be discounted off the membership you have to do this on the same day, with proof of receipt.
• A family membership is valid for 2 adults and 2 children or 1 adult and 3 children. A Small family membership is valid for one adult and two children only. The special additional child rate is valid only against a full family membership (4 people) and NOT a small family membership.
• A ‘local adult’ is someone who is 16+ years and lives within the National Forest Area. A child is 3 – 15 years old. A concession membership is for 16+years and for any adult who has a valid student card, 60+ years or a disabled individual.
• We allow one free carer per disabled individual and require proof of disability when purchasing the membership such as a DLA letter.